Privacy Policy

1. Introduction

Welcome to Renzly, a Caribbean and Latin American platform for discovering, booking, and managing events, operated by Renzly, a company based in Jamaica ('Renzly,' 'we,' 'us,' or 'our'). This Privacy Policy explains how we collect, use, store, and share your personal data when you use our mobile application, website, or related services (collectively, the 'Services').

2. Types of Data Collected

We collect the following types of data to provide and improve our Services:

• Account Data: Full name, email address, country, and unique user identifiers provided during account registration or through third-party authentication (e.g., Apple Sign-In).
• User-Generated Content: Event media, reviews, and profile information you submit, collected with your permission (e.g., camera or photo library access).
• Transactional Data: Payment information processed through third-party payment providers for ticket purchases or organizer payouts.
• Usage Data: Information about your interactions with the Services, such as IP addresses, device information, and app usage patterns, for analytics and personalization.
• Location Data: Your device’s geolocation, if you enable location services, for event discovery, advertising, or personalization.
• Search History: Event searches you perform in the app, for analytics and personalized recommendations.
• Other Data: Preferences or settings to customize your experience.
• Diagnostics: Crash reports or performance data, collected anonymously and not linked to your identity, to improve app stability.
• No Children's Data: We do not knowingly collect data from users under 16 years old, as our Services are restricted to users 16 and older.

3. How We Collect Data

We collect data through the following methods:

• Active Collection: Data you provide directly, such as during signup, event creation, ticket purchases, or when granting permissions (e.g., camera, photo library, or location access).
• Passive Collection: Data collected automatically through cookies, analytics tools, or device information, such as Usage Data or Diagnostics, if applicable.
• Third-Party Collection: Data received from third-party services, such as payment processors or authentication providers (e.g., Apple Sign-In).

4. Purpose of Data Collection

We collect and process your data for the following purposes:

• To provide and operate the Services, including account management, event booking, authentication, and customer support.
• To improve and personalize the Services, such as enhancing app functionality, tailoring search results, or recommending events based on your preferences, location, or usage patterns.
• To deliver targeted advertisements, such as promoting events based on your location, interests, or usage patterns.
• To process payments and payouts for events.
• To comply with legal obligations, such as tax reporting or responding to legal requests.

5. How We Use and Share Data

We use your data to deliver the Services, manage your account, facilitate event organization, and provide customer support.

Renzly may share your data with third-party service providers, such as payment processors or analytics providers, to operate the Services. Analytics providers may receive aggregated or anonymized data, such as Usage Data or Diagnostics, to help us understand app performance and user trends. We do not share your data for marketing purposes without your consent.

Renzly may share your data to comply with legal obligations, such as responding to lawful requests from authorities.

6. Data Storage and Security

Renzly stores your data on secure servers, which may be hosted in Jamaica or other regions, including through cloud providers like Supabase.

We use industry-standard security measures, such as encryption, to protect your data during transmission and storage.

Renzly retains your data only as long as necessary to provide the Services or comply with legal obligations, after which it is securely deleted.

7. User Rights

Under applicable laws, including Jamaica’s Data Protection Act, you have the following rights regarding your personal data held by Renzly:

• Access: Request a copy of your personal data.
• Correction: Request corrections to inaccurate or incomplete data.
• Deletion: Request deletion of your data, subject to legal retention requirements.
• Opt-Out: Opt out of non-essential data processing, such as analytics or targeted advertising, if applicable.
• Data Portability: Request a transferable copy of your data, where technically feasible.

To exercise these rights, contact us at support@renzly.com or through the in-app support section.

8. Third-Party Services

Renzly uses third-party payment processors to handle ticket purchases and payouts. These processors have their own privacy policies, which govern their use of your data.

We may use third-party analytics tools to collect Usage Data or Diagnostics, which helps us improve the Services. These tools receive aggregated or anonymized data and operate under their own privacy policies.

We use third-party authentication services, such as Apple Sign-In, to facilitate account creation and login. These services may collect data like your name or email, as described in their privacy policies.

9. International Data Transfers

Renzly may transfer your data to servers outside Jamaica, such as for cloud storage or processing by third-party providers like Supabase.

We implement safeguards, such as standard contractual clauses, to ensure your data remains protected during international transfers.

10. Children’s Privacy

Renzly does not knowingly collect or solicit personal data from anyone under 16 years old, as our Services are restricted to users 16 and older in accordance with our age ratings. If you are under 16, please do not use the Services or provide any personal data.

If you believe we have collected data from a user under 16, please contact us at support@renzly.com to request its deletion.

11. Changes to Privacy Policy

Renzly may update this Privacy Policy at its discretion. We will notify you of material changes via the App or email. Your continued use of the Services constitutes acceptance of the updated policy.

12. Contact Information

For questions or concerns about this Privacy Policy, or to exercise your data rights, contact Renzly at support@renzly.com or via the support section in the App.