Privacy Policy

1. Introduction

Welcome to Renzly, a Caribbean and Latin American platform for discovering, booking, and managing events, operated by Renzly, a company based in Jamaica ('Renzly,' 'we,' 'us,' or 'our'). This Privacy Policy explains how we collect, use, store, and share your personal data when you use our mobile application, website, or related services (collectively, the 'Services').

2. Types of Data Collected

We collect the following types of data to provide and improve our Services:

• Account Data: Full name, email address, and country provided during account registration.
• User-Generated Content: Event media, reviews, and profile information you submit.
• Transactional Data: Payment information processed through third-party payment providers for ticket purchases or organizer payouts.
• Usage Data: Information about your interactions with the Services, such as IP addresses, device information, and app usage patterns, if analytics tools are used.
• No Children's Data: We do not knowingly collect data from users under 18 years old.

3. How We Collect Data

We collect data through the following methods:

• Active Collection: Data you provide directly, such as during signup, event creation, or ticket purchases.
• Passive Collection: Data collected automatically through cookies, analytics tools, or device information, if applicable.
• Third-Party Collection: Data received from third-party services, such as payment processors.

4. Purpose of Data Collection

We collect and process your data for the following purposes:

• To provide and operate the Services, including account management, event booking, and customer support.
• To improve and personalize the Services, such as enhancing app functionality and user experience.
• To process payments and payouts for events.
• To comply with legal obligations, such as tax reporting or responding to legal requests.

5. How We Use and Share Data

We use your data to deliver the Services, manage your account, facilitate event organization, and provide customer support.

Renzly may share your data with third-party service providers, such as payment processors or analytics providers, to operate the Services. We do not share your data for marketing purposes without your consent.

Renzly may share your data to comply with legal obligations, such as responding to lawful requests from authorities.

6. Data Storage and Security

Renzly stores your data on secure servers, which may be hosted in Jamaica or other regions.

We use industry-standard security measures, such as encryption, to protect your data during transmission and storage.

Renzly retains your data only as long as necessary to provide the Services or comply with legal obligations, after which it is securely deleted.

7. User Rights

Under applicable laws, including Jamaica’s Data Protection Act, you have the following rights regarding your personal data held by Renzly:

• Access: Request a copy of your personal data.
• Correction: Request corrections to inaccurate or incomplete data.
• Deletion: Request deletion of your data, subject to legal retention requirements.
• Opt-Out: Opt out of non-essential data processing, such as analytics, if applicable.
• Data Portability: Request a transferable copy of your data, where technically feasible.

To exercise these rights, contact us at support@renzly.com or through the in-app support section.

8. Third-Party Services

Renzly uses third-party payment processors to handle ticket purchases and payouts. These processors have their own privacy policies, which govern their use of your data.

We may use third-party analytics tools to collect usage data, which helps us improve the Services. These tools have their own privacy policies.

9. International Data Transfers

Renzly may transfer your data to servers outside Jamaica, such as for cloud storage or processing by third-party providers.

We implement safeguards, such as standard contractual clauses, to ensure your data remains protected during international transfers.

10. Children’s Privacy

Renzly does not knowingly collect or solicit personal data from anyone under 18 years old, as our Services are restricted to users 18 and older.

If you believe we have collected data from a minor, please contact us at support@renzly.com to request its deletion.

11. Changes to Privacy Policy

Renzly may update this Privacy Policy at its discretion. We will notify you of material changes via the App or email. Your continued use of the Services constitutes acceptance of the updated policy.

12. Contact Information

For questions or concerns about this Privacy Policy, or to exercise your data rights, contact Renzly at support@renzly.com or via the support section in the App.