Effective Date: September 10, 2025
Welcome to Renzly, a Caribbean platform for discovering, booking, and managing events, operated by Renzly, a company based in Jamaica ('Renzly,' 'we,' 'us,' or 'our'). These Terms of Service ('Terms') govern your use of the Renzly mobile application ('App'), our website, and related services (collectively, the 'Services'). These Terms apply to all users, including event organizers, attendees, and staff.
By accessing or using the Services, you agree to be bound by these Terms and our Privacy Policy. If you do not agree, you must not use the Services. Renzly reserves the right to update these Terms at any time, and your continued use constitutes acceptance of those changes.
To use the Services, you must be at least 18 years old and have the legal capacity to enter into a contract. By creating an account, you confirm that you meet these requirements.
To access certain features, such as booking events or creating events, you must register an account with accurate and complete information (e.g., full name, email, country). You are responsible for maintaining the confidentiality of your account credentials and for all activities under your account. Renzly may verify, suspend, or terminate accounts that violate these Terms.
You agree to use the Services in compliance with all applicable laws and these Terms. Prohibited activities include, but are not limited to:
Event organizers must provide accurate event information and comply with local laws. Renzly may remove events or content that violate these Terms.
Organizers must apply and be approved by Renzly to create events. You are responsible for ensuring events comply with local laws, including permits and safety regulations. Event details (e.g., time, location, tickets) must be accurate.
Users booking events agree to follow event rules and organizer policies. Tickets are non-transferable unless explicitly allowed by the organizer. Renzly is not responsible for event cancellations or changes.
Renzly provides a platform to facilitate event discovery, booking, and management but does not organize or host events. We are not liable for event-related issues, including cancellations, quality, or attendee conduct.
Renzly facilitates ticket purchases and organizer payouts through third-party payment processors. You agree to provide accurate payment information and comply with the processor's terms.
Renzly may charge service fees for ticket purchases or event creation, disclosed at the time of transaction. Organizers are responsible for any taxes or compliance with local financial regulations.
Refunds are at the discretion of event organizers, per their stated policies. Renzly is not responsible for processing or guaranteeing refunds, nor liable for disputes arising from cancellations or event changes.
By posting content (e.g., event media, reviews, profiles), you grant Renzly a non-exclusive, royalty-free, worldwide license to use, display, and distribute such content on the Services to provide and promote the platform.
You are solely responsible for your content. It must not infringe third-party rights, be unlawful, or violate these Terms. You represent that you have the necessary rights to post such content.
Renzly may, at its discretion, review, edit, or remove content that violates these Terms or is deemed inappropriate, without prior notice.
The Services, including the App, website, logos, and content provided by Renzly, are owned by Renzly or its licensors and protected by intellectual property laws.
You are granted a limited, non-transferable license to use the Services for personal, non-commercial purposes, subject to these Terms.
You may not copy, modify, distribute, reverse-engineer, or create derivative works of the Services or any Renzly content without express permission.
Your use of the Services is subject to our Privacy Policy, available at Privacy Policy. Renzly collects and processes personal data in accordance with Jamaica's Data Protection Act and other applicable laws.
The Services are provided 'as is' without warranties of any kind, express or implied. Renzly does not guarantee the availability, accuracy, or reliability of the Services or events listed.
To the fullest extent permitted by law, Renzly is not liable for any indirect, incidental, or consequential damages arising from your use of the Services, including event-related issues or third-party actions.
Renzly is not responsible for third-party services, events, or content, including organizer conduct or payment disputes.
You agree to indemnify and hold Renzly, its affiliates, and employees harmless from any claims, losses, or liabilities arising from your use of the Services, violation of these Terms, or infringement of third-party rights.
Renzly may suspend or terminate your account or access to the Services at any time for violations of these Terms, suspected fraudulent activity, or other reasons, with or without notice.
Upon termination, your account data may be deleted, and you will lose access to the Services. No refunds will be provided for unused services or tickets.
These Terms are governed by the laws of Jamaica, without regard to conflict of law principles.
Any disputes arising from these Terms or the Services will be resolved through binding arbitration in Jamaica, administered by the Jamaican Chamber of Commerce or a similar body, unless otherwise agreed. You waive any right to participate in class actions.
Renzly may update these Terms at its discretion. We will notify you of material changes via the App or email. Your continued use of the Services constitutes acceptance of the updated Terms.
If any provision of these Terms is found unenforceable, the remaining provisions will remain in effect.
You may not assign these Terms without Renzly's consent. Renzly may assign these Terms to an affiliate or successor.
These Terms, along with the Privacy Policy, constitute the entire agreement between you and Renzly regarding the Services.
For questions or concerns about these Terms, contact Renzly at support@renzly.com or via the support section in the App.